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Help Centre - HSM Canada

HockeyStickMan customer service for all countries including Canada, USA, and Europe. Contact us today and we're happy to help out!

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Returns and Exchanges are accepted on any new item that remains unused, untaped, and unaltered.  

In the event that HockeyStickMan has made no error, the customer will be asked to pay towards the cost of returning the item.

For more information, please read our Return/Exchange Policy within our Help Centre here.

If you would like to move forward with a return or exchange, please submit a request through our portal here.  Just click through the answers accordingly for your situation and submit the required attachement(s) once asked.  Our team will review and process the request within 24 hours.

Return | Exchange

The Pro Blackout stick is a stick that HockeyStickMan has sourced straight from manufacturing.  

The idea with these sticks is that we're trying to get a pro-grade stick in your hands for the lowest possible price.

They are an 18K carbon stick with a balance and feel that compares to the top-end sticks from the leading manufacturers.  

The standard Pro Blackout features a hybrid-kick flex profile aimed to optimize your shot from anywhere on the ice.  The Pro Blackout Extra Lite features a low-kick profile for a lightning-fast release.

But don't take it from us!  Read through the Pro Blackout and Pro Blackout Extra Lite product reviews and see what others have to say about these awesome, low-priced sticks.

Pro Blackout Stick Information

Great question!  The core concept of what we do at HockeyStickMan is that we source Pro Stock sticks from our various pro team partners.  As such, we are at the mercy of what these players are using, including custom and unique specs that aren't available at the retail level.

This allows us to sell top-end twigs at the lowest possible price.  However, it also means that our inventory updates daily with new arrivals from the 150+ teams we work with.  The nature of this is that we never know exactly what specs are coming until they arrive and are processed. 

The best way to check if we have a stick in or close to what you're looking for is to check the listing(s) of interest.  If you're looking for a specific stick model, the best thing to do is navigate to the listing you're interested in.  For example, if you're inquiring to see if we have a specific CCM Jetspeed FT4 Pro, please check out the stick listing to see what specs are available.

If you were looking for something less specific such as a low-kick, left-handed stick in 85ish flex, the best course of action would be to navigate to the All Senior Sticks section, and then filter accordingly for the specs that you are after.  Please bear in mind that this will provide sticks that have variants that meet some or all of the variants you're after, so part of the shopping experience is clicking through the different options to see what's available.

For more information on how to read our variant listings, check out the article here.

If you're having a tough time finding the specs you're looking for, we always have a wide selection (30+ curves!) in stock in our Pro Blackout, Pro Blackout Extra Lite, and Pro Blackout Custom Extra Lite.   Available in Intermediate and Junior as well!

How do I find the stick I'm looking for?

HockeyStickMan aims to provide the best-value sticks available on the market.  The majority of our sticks are Pro Stock sticks sourced from our various pro team partners, and do not come with a manufacturer's warranty.  However, we do offer partial credit in the unfortunate event that an early break has been suffered.  

We also offer a variety of Retail sticks (as well as all Junior/Youth sticks) that HSM has identified as great-value options.  These options specifically would be accompanied with a standard 30-day coverge which warrants a one-time replacement for early breakage.

Please review our Warranty Policy prior to submitting a warranty claim.  Claims that do not meet the requirements mentioned within the policy will not be eligible for partial credit or replacement.

If there is an issue with an item within 30 days of receiving, please submit your warranty claim here.

Our team looks forward to getting the situation rectified.

Warranty Claim & Info

The industry standard for measuring sticks is using a shaft measurement.  Shafts are measured from the top of the shaft down the forehand or backhand side of the shaft, and the measurement ends at the bottom of the blade/heel. 

For reference, stock height sticks are 60"-61" depending on the model. Sticks on our website are stock height unless otherwise denoted in the variant description.  Sticks that are not stock height will have the shaft measurement following the flex.

Read up on how tall your stick should be here.

Please see the following graphic for more clarity on measuring stick heights:

Stick Height Explanation | How are Sticks Measured

Your order will be fulfilled soon!  HockeyStickMan aims to fulfill orders within 24 hours (excluding weekends).  

Please be advised that Canadian holidays may impact HockeyStickMan's fulfillment timeline, or the carrier's pick-up date.

What is the correct stick for me?